Car Insurers Delay Claims: Understanding Their Tactics

Why is Car Insurance Taking Too Long to Pay Out on Valid Claims?

Date 1/5/2025 | Sam Aguiar Injury Lawyers | Insurance Bad Faith, Law Talk, Other

 After a car accident, your first step to compensation often begins with an insurance claim. Many people expect that this process will lead to swift and fair compensation, but the reality is that insurance claims can take a long time to process. In some cases, insurance companies may employ various strategies to delay paying valid claims—often to minimize payouts. This can sometimes be a result of bad faith, where insurance companies knowingly delay or deny claims to avoid payouts. Additionally, insurance company disputes can significantly affect the claims settlement process, leading to further delays and requiring additional evidence or legal action to secure the compensation owed.

1: Understanding the Insurance Claim Process

The insurance claim process can be complex and time-consuming, but understanding what to expect can help you navigate it more effectively. Here’s an overview of the typical steps involved in the insurance claim process:

What to Expect During the Claim Process

  1. Filing a claim: The first step in the insurance claim process is to notify your insurance company about the incident or accident. This can usually be done online, over the phone, or in person.

  2. Gathering information and evidence: Your insurance company will require you to provide documentation and evidence to support your claim. This may include police reports, medical records, witness statements, and photos of the damage.

  3. Reviewing and investigating the claim: The insurance company will review your claim and investigate the circumstances surrounding the incident. This may involve interviewing witnesses, inspecting the damage, and reviewing medical records.

  4. Making a decision on the claim: After reviewing and investigating the claim, the insurance company will make a decision on whether to approve or deny your claim.

  5. Paying out the claim (if approved): If your claim is approved, the insurance company will pay out the agreed-upon amount.

Factors Influencing the Claim Process

Several factors can influence the insurance claim process, including:

  1. Complexity of the claim: Claims involving multiple parties, disputed liability, or extensive damage may take longer to process.

  2. Availability of evidence: The availability and quality of evidence can impact the speed and outcome of the claim process.

  3. Insurance company policies and procedures: Each insurance company has its own policies and procedures for handling claims, which can affect the speed and efficiency of the process.

  4. Regulatory requirements: Insurance companies must comply with regulatory requirements, which can impact the claim process.

How Delays in Your Claim and Bad Faith Insurance Practices Increase the Risk of Accepting Low Offers

Insurance companies understand that the longer they delay your claim, the more desperate you might become for compensation. This tactic is often used to pressure claimants into accepting lower settlement offers than they might be entitled to.

As medical bills and repair costs mount, the immediate need for financial relief can make even an unfair offer seem appealing. However, accepting a low settlement can lead to financial hardship in the future, so it is best to wait.

What to Expect During the Claim Process

  1. Initial Contact: After filing your claim, you will be contacted by a claims adjuster who will gather initial information about the incident.

  2. Investigation: The claims adjuster will conduct a thorough investigation, which includes determining liability. This process involves collecting information, reviewing evidence, and confirming the details of the claim.

  3. Evaluation: The insurance company will evaluate the claim based on the gathered information and determine the appropriate compensation.

  4. Resolution: Once the evaluation is complete, the insurance company will make a settlement offer. You can accept, negotiate, or reject this offer.

Factors Influencing the Claim Process

  • Severity of the Incident: More severe incidents typically require more time to process due to the complexity of the claims.

  • Documentation: The availability and completeness of documentation can significantly impact the speed of the claim process.

  • Insurance Agent: Communication with your insurance agent is crucial. They can provide valuable insights and clarify the status of your claims, helping to identify potential delays and next steps.

  • Legal Involvement: If legal action is involved, it can extend the duration of the claim process.

#2: You Will Have Less Time to File a Personal Injury Lawsuit

Insurance companies know that there are statutory time limits, known as statutes of limitations, within which you must file a car accident lawsuit if you pursue legal action beyond an insurance claim. By delaying the processing of your claim, insurers can push you closer to this critical deadline. The closer the deadline, the less time you have to consult with an attorney and prepare a comprehensive case, potentially leaving you with no option but to accept the insurance company’s offer. If the insurer fails to fulfill its obligations, you may also consider filing a bad faith lawsuit for unfair practices such as delayed payment or misrepresentation of policy details.

Insurance Companies Make More Interest Off of Premiums by Delaying Claims

Another reason for delays is purely financial. Sometimes, an insurance company takes an excessive amount of time to process claims, which allows it to hold onto its money, including premiums collected from policyholders, and earn more interest on those funds. Delaying claim payments is a strategy that allows insurers to maximize their investment returns; all the while, claimants are left waiting for the funds they need to recover from their losses.

#4: They Hope That You Will Eventually Give Up on Your Claim

Some insurance companies delay claims processing hoping that claimants will give up. Faced with a lengthy and complex claims process, some people may decide that pursuing their claim is not worth the effort and emotional strain, especially if they are also recovering from serious injuries.

These delays can complicate the settlement process, often requiring additional proof or even legal action to resolve disputes with the insurance company.

#5: They Aim to Maximize Their Profits and Protect Your Bottom Line

Ultimately, the insurance business model focuses on maximizing profits. Every dollar not paid out in claims is a dollar that contributes to the company’s bottom line. Insurance companies can increase their profitability by employing strategies that reduce the amount they pay out on claims—including delays. Speak to a car accident lawyer in Louisville today to learn more.

The insurance industry is subject to regulatory oversight, which can impact operational speed and the efficiency of the claims process.

7: Preventing Delays

While some delays in the insurance claim process are unavoidable, there are steps you can take to minimize the risk of obstruction and ensure your claim is handled efficiently.

Reporting the Incident Promptly

  1. Notify your insurance company immediately: Report the incident or accident to your insurance company as soon as possible. This will help ensure that the claim process begins promptly.

  2. Provide detailed information: When reporting the incident, provide as much detail as possible, including the date, time, location, and circumstances surrounding the incident.

  3. Follow up with your insurance company: After reporting the incident, follow up with your insurance company to ensure that the claim process is moving forward.

By understanding the insurance claim process and taking proactive steps to prevent delays, you can help ensure that your claim is handled efficiently and effectively.

Protect Your Rights—Contact Sam Aguiar Injury Lawyers Today

Delays in insurance claim processing can exacerbate the stress and financial strain following an accident. Sam Aguiar Injury Lawyers is familiar with the reasons behind these delays and knows how to prompt action from insurance companies.

If you’re experiencing delays with your car insurance claim, trust our Louisville personal injury attorneys to intervene on your behalf. Contact us today to learn how we can expedite your claim and secure the compensation you’re entitled to. We offer a free case evaluation for individuals seeking legal representation.

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